Refund policy

Return & Refund Policy

Returns Due to the nature of our products, we cannot accept returns or exchanges on any opened or used skincare products. This is a strict hygiene and safety standard for small-batch botanical skincare.

All sales are final. Please read the full ingredient list and "Common Uses" on the product page before purchasing to ensure the product is right for you. We recommend performing a patch test upon arrival if you have sensitive skin or known allergies.

Damages & Issues We take great care in packaging your glass bottles to prevent breakage. However, accidents can happen during transit.

• If your order arrives damaged: Please email us at hello@salimercantile.com within 48 hours of delivery.

• Required Proof: Please include your order number and a clear photo of the damaged item and the shipping box.

• Resolution: We will happily send a replacement for any item broken in transit at no additional cost to you.

Refunds Refunds are only issued in the rare event that a replacement for a damaged item is not available. In this case, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.